Refund policy

Returns

No Refunds

All Sales Are Final

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.

For questions, you can always contact us at ladyluxuryllc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exceptional items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept exchange on sale items or gift cards.

No Refunds
We will notify you once we’ve received and inspected your exchange, and let you know if the exchange was approved or not. If approved, you’ll be automatically contacted.